I watched a YouTube video dated 29th Oct which shows the damage so i was disappointed that it hadnt been picked up before our stay on the 9th Nov. Having queried this and sent a photo, the charge was reversed. There is a mannequin Butler which is damaged (he has holes in his head and his eye is poked through!) The reason i mention the butler and attach photos is to prevent anyone else getting charged $500 for damaging it! 5 days after checking out, my partner was charged $500 for damage to the mannequin, they didnt email us an invoice or inform us of this charge.just took it out. There are numerous LED candles throughout, 80% of these didnt work and the black coating in the bath is peeling. Having only been opened a month or so, the suite is beautifully decorated but is tired. Those videos show a gift on arrival and black toilet paper, both of which we didnt get. Having watched numerous Youtube/Tik Tok videos on the suite, i maybe had high expectations. He booked directly through the Westgate and on the booking it said we would get a Free Sephora/Adidias voucher. My partner booked the Halloween Suite for my 40th Birthday.

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